Our Answers to Frequently Asked Questions

What are your opening hours?
Our office is open Monday to Friday, 8an until 4.30pm. For deliveries, standard hours within the M25 are 10am-2.30pm – outside of these hours, additional charges may apply. Please ask for more details..
Are delivery and collection costs included in the price of the plants?
No, unless specifically noted in your quote, transport costs are not included in the costs for plants.
Do I need to maintain the plants?
Yes! Plants are living things, and they may need to be watered whilst on hire to you – if you have a query about this, please ask us, as over watering can be as bad as no watering! Plants should also be sheltered from extreme elemental conditions (real or man-made, eg. hot lights). Tropical plants need to be kept at a minimum of 10 degrees Celsius or above at all times too. Please see our full terms and conditions for more details on maintenance of plants.
Do you have a price list you can send me?
No – but we are always happy to send over quotations based on your requirements.
What is your delivery charge?
This will depend on the amount of plants/props you are ordering, location, dates, times, ease of access and other elements – if you have all of this information to hand, we'll happily price the transport and labour for you on a job by job basis.
Do you offer packages for certain types of event?
No, but we are happy to work with you to create a bespoke package. We also have customer guidance sheets recommending suitable products for various themed events – just ask us to send one over for your event.
What is the length of rental on your items?
Usually you have the items for a maximum period of 1 week (7 days) – but discounted rates are available for longer rental periods in most cases..
How many of each item do you have in stock?
Please give us a call with regard to each individual item and we'll check! If we don't have what you need, we're almost always available to source more.
Do you offer a charity discount?
In some cases we can offer a small discount to charitable and not-for-profit organisations - please ask for more details.
What are your payment terms?
For companies who do not hold an account with us, a 100% payment is required in advance. For bespoke works, deposits may be required – please ask for more details.
Can I set up an account with you?
Yes, subject to meeting our terms and conditions – please ask for the account application forms and we will send them over.
Do you deliver nationwide?
Yes, we can deliver anywhere in Europe using our fleet of specialist vehicles - please contact us for prices.
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